FAQs
Everything You Need To Know
Do I need to schedule an appointment to visit your bridal studio?
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Our bridal studio operates by appointment only to ensure that ach bride receives our undivided attention and personalized service. This allows us to focus on your unique vision and needs, creating an unforgettable experience as you find the perfect dress for your special day.
You can schedule an appointment by filling out the appointment request form
Can I schedule an online/virtual consultation session with your bridal studio?
Yes, absolutely! We understand that not everyone can visit our studio in person, so we offer online/virtual consultation sessions to accommodate your needs. During these sessions, you'll have the opportunity to discuss your wedding vision, preferences, and explore our collection with one of our experienced bridal consultants. You can book a virtual consultation
How long is an appointment at your bridal studio?
For your initial appointment, we allocate approximately 1 hour to ensure you have ample time to explore our collection, try on dresses, and receive personalized attention from our consultants. Subsequent appointments, such as fittings or follow-ups, are typically scheduled for 1 hour. If you opt for an online appointment, it usually lasts for 30 minutes as well, providing you with dedicated time to discuss your preferences and explore our virtual offerings.
What are the opening days of the week for your bridal studio?
Our bridal studio is currently open on weekends only. These hours accommodate our clients' schedules, as we understand the demands of balancing wedding planning with other commitments. If you require an appointment outside of these hours, please contact us, and we'll do our best to accommodate your needs.
How many dresses can I try on during my appointment at your bridal studio?
At our bridal studio, you are welcome to try on as many dresses as time permits during your appointment. However, based on our experience, we typically find that brides try on an average of 2 to 3 gowns during their appointment. We prioritize quality over quantity to ensure that you have ample time to explore different styles and find the perfect dress for your special day
Can I take a photo in the bridal studio?
Generally, we do not permit photos or videos in our studio due to privacy concerns, as we operate as a home-based business. However, with your permission, our stylist/consultant can take photos or videos using our phone and send them to you for your reference. We appreciate your understanding in this matter.
What should I bring to my appointment?
It's helpful to bring any inspiration photos you have, as well as any undergarments or shoes you plan to wear on your wedding day
Can I bring a large party to my appointment?
Due to the intimate size of our studio, we kindly request that brides bring no more than two guests to their appointment. This ensures a comfortable and focused experience for everyone involved. Thank you for your understanding!
What size samples do you have & what is the size range of your collections?
At our studio, we specialize in petite sizes. Currently, our sample sizes range from AU size 6 to 10. However, our samples are designed to accommodate sizes ranging from 4 to 12, thanks to adjustable corset loops at the back. We understand the importance of inclusivity and are actively working towards providing larger sample sizes in the near future.
What styles of wedding dresses do you have available in the studio?
In our studio, we offer a wide variety of wedding silhouettes to suit every bride's taste and preferences. Our collection includes traditional ball gowns, elegant A-line dresses, chic mermaid styles, romantic sheath dresses, and sophisticated fit-and-flare designs. Additionally, we feature versatile options such as convertible dresses, and two-piece wedding and evening dress sets, allowing you to find the perfect ensemble for your special day.
What is the purchase price range for our wedding and evening gowns?
The purchase price range for our wedding and evening gowns is between $990 and $3300 AUD. For custom designs, please reach out to us for a personalized quote, typically starting from $1500.
Can I customize my gown?
Yes, many of our designers offer customization options such as changes to the neckline, sleeves, or fabric. Our bridal consultant will work with you to bring your vision to life.
If you have a specific design in mind for your dream wedding dress, please don't hesitate to reach out to us. We specialize in creating custom bridal gowns tailored to your unique vision. Simply contact us to discuss your ideas, and we'll be happy to provide you with a personalized quote.
How far in advance do I need to order my gown?
We recommend ordering your gown 3 to 8 months in advance of your wedding date to allow for sufficient production time and alterations.
Is it possible to place a rush order for a gown, and are there any additional fees associated with this service?
Yes, we do offer rush orders for wedding dresses and evening gowns; however, please note that additional fees may apply due to expedited production and shipping costs. For made-to-order or custom orders, we recommend allowing at least 2 months for production and alterations. If time is limited, we also offer rental options or buy off-the-rack. Our consultants will work with you to find the best solution to accommodate your timeline and preferences.
What payment options are available for purchasing or renting bridal attire?
We offer several convenient payment methods for your bridal purchases. You can pay by cash, bank transfer, or debit/credit card. Please note that there is a surcharge of 2.2% for payments made using debit/credit cards.
AfterPay option is also available, but the processing fee is 6.6% + 30 cent per afterpay sale.
How does payment work once I have found my dress for purchase?
For made-to-order and custom design gowns, we ask for a 50% upfront deposit, so that we can start work on your order. The remaining balance is due when you pick up your gown.
Gowns are sold from stock/ buy-off-the rack, we require the gown to be paid in full at the time of purchase.
Will I need alterations for my wedding dress?
While we strive to offer both standard and custom sizing options to accommodate our brides, it's important to note that we primarily provide made-to-order or custom-made dresses, rather than made-to-measure. This allows us to maintain affordability while ensuring a high level of craftsmanship and attention to detail. Additionally, if you choose a design with a corset loop at the back, it can help reduce the need for alterations by providing flexibility in fit. However, we still recommend setting aside a small alteration budget just in case adjustments are needed to achieve the perfect fit.
Unlike some other boutiques, we do not offer multiple fittings throughout the production of your dress. If you expect your measurements may change between ordering and receiving your dress, please let us know before placing your order as we can make allowances for measurements to be resubmitted after your order has been placed for standard timelines.
Please be aware that we do not have in-house seamstresses, but we can refer you to our trusted seamstresses who are experienced in handling our designs.
What is your return policy for purchase?
Your dress is made to order specifically for you, so unfortunately, we cannot accept returns for a full refund or an exchange.
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Once your deposit (50% of purchase price) is paid, this is your order locked in, and the deposit is non-refundable. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
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Please ensure your measurements are correct prior to your order being submitted. We do not take responsibility for any adjustments or alterations needed to be made on your gown.
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In the unlikely circumstance you have concerns regarding the fit of your gown, you must contact us within 7 days of receiving your order.
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For ALL RUSH & Priority Made to Order and Customised gowns, once your measurements are locked-in with your deposit, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund or credit note.
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Our sample sale dresses, Veils and Accessories are final sale only, we cannot accept returns or exchanges. Please ensure you have your measurements taken to ensure fit of each dress. Any faults will be as described.
What if I change my mind after I paid the deposit for a made-to-order or customised gown?
Unfortunately, we cannot offer a return and refund due to change of mind, if circumstances change or if your wedding is cancelled. If we haven’t started your dress, you are more than welcome to change your order, but we cannot refund. We cannot refund you if you feel that your dress does not suit you, as this dress was made specifically for you.
Do you have any recommendations for shapewear?
You can check out Kmart, Enderlegard, Spanx
Can I pick up my wedding dress at your studio?
Yes, you can book an appointment for pick up
Do you ship domestically and internationally?
Yes, for purchase order is more than $350, we offer complementary standard shipping.
Please note that for internationally shipping, import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer.
Express Shipping is available at an additional cost.